Terms of Purchase
Terms of Purchase
Effective Date: October 10, 2026
These Terms of Purchase apply to products purchased through virelinxx.com.
Liyang Jingcheng Trading Co., Ltd., doing business as Virelinxx, operates this website and is the seller for purchases made directly through our online store.
These terms explain the purchasing process, order acceptance, pricing, delivery, cancellations, and customer remedies.
1. Product Selection
Customers are encouraged to review product descriptions, dimensions, materials, specifications, available variants, and other relevant information before placing an order.
Product availability may change due to inventory updates.
2. Placing an Order
To complete a purchase, customers must:
-
Select the intended products and options.
-
Add the products to the shopping cart.
-
Enter accurate contact and delivery information.
-
Review the order total and available shipping options.
-
Select an available payment method.
-
Submit the order and complete payment.
An order confirmation will normally be sent to the email address used during checkout.
3. Order Acceptance
An automated order confirmation acknowledges that we have received your order.
Final acceptance remains subject to payment verification, product availability, and applicable legal requirements.
If we cannot fulfill an order, we will notify the customer and arrange an appropriate refund for any payment collected.
4. Prices and Charges
Prices are displayed in the currency shown on the website or at checkout.
Any applicable shipping fees, taxes, and other mandatory charges will be disclosed before the customer completes the purchase, as required by law.
Shipping charges are calculated at checkout based on the destination and available delivery methods.
5. Payment Processing
We accept the payment methods displayed at checkout.
Payment authorization and transaction processing may be handled by independent payment service providers.
Customers should not send full payment card information through ordinary email communications.
6. Order Processing and Delivery
Orders are typically prepared within 1–3 business days after payment confirmation.
Estimated standard delivery time is generally 7–15 business days after dispatch.
Actual delivery times can differ because of destination, customs processing, carrier operations, or unexpected disruptions.
Shipping origin may vary, and fulfillment may be handled by our own or partner facilities.
For full details, please review our Shipping Policy.
7. Order Changes and Cancellations
Requests to change or cancel orders should be sent promptly to service@virelinxx.com.
Orders may be modified or canceled before dispatch, depending on their processing status.
If a pre-shipment cancellation is successful, any payment collected for the canceled order will be refunded to the original payment method.
Once shipment has occurred, the customer may need to follow the applicable return procedure.
8. Returns and Refunds
Eligible products can be returned within 30 calendar days after delivery.
Preference-based returns generally require the product to be unused, in its original condition, and returned according to authorized instructions.
Customers are generally responsible for shipping costs on preference-based returns.
For damaged, defective, incorrect, or materially misdescribed products, we will provide an appropriate remedy without additional cost to the customer.
Approved refunds are issued to the original payment method within 5–10 business days after eligible returned items are received and inspected.
For complete conditions, please refer to our Return & Refund Policy.
9. Product Issues and Customer Remedies
If an item arrives damaged, defective, incorrect, or significantly different from its advertised description, customers should contact us with the order number and supporting information where available.
We will review the request and work toward a fair resolution.
Available remedies may include replacement, refund, or another appropriate solution consistent with applicable law.
10. Delivery Problems
If an order is significantly delayed, lost, or incorrectly delivered, customers should contact us.
We will investigate the available shipping records and coordinate with relevant logistics providers when necessary.
We do not automatically reject delivery complaints solely because tracking shows a delivered status.
11. Customer Information
Customers agree to submit accurate purchase and delivery information.
We may contact customers when additional information is reasonably necessary to verify an order or resolve a fulfillment issue.
Personal information is processed in accordance with our Privacy Policy.
12. Consumer Protection
These Terms of Purchase are intended to provide clear purchasing conditions and do not remove mandatory consumer rights.
Where applicable consumer protection laws provide stronger protections, those mandatory requirements will apply.
13. Contact and Seller Information
Seller / Legal Company Name: Liyang Jingcheng Trading Co., Ltd.
Trading Name: Virelinxx
Customer Support Email: service@virelinxx.com
Customer Service Phone: +86 519 8722 8886
Registered Business Address:
Room 101, No. 4 Longxing Road, Zhuze Town, Liyang, Changzhou, Jiangsu Province, China
Website: virelinxx.com
Thank you for choosing Virelinxx. We appreciate your business and aim to provide a clear and dependable shopping experience.