Return & Refund Policy
Return & Refund Policy
Effective Date: October 10, 2026
Thank you for shopping with Virelinxx.
This Return & Refund Policy applies to eligible purchases made through virelinxx.com, operated by Liyang Jingcheng Trading Co., Ltd.
We want customers to understand how returns, refunds, cancellations, and product-related issues are handled.
1. Return Window
Eligible items may be returned within 30 calendar days after the delivery date.
To initiate a return, customers must contact us within this period.
Requests submitted after the applicable return window may not qualify for a standard preference-based return, without limiting any rights provided by applicable consumer protection laws.
2. Return Eligibility
To qualify for a standard return, products should generally:
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Be unused and unworn.
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Remain in their original condition.
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Include the original packaging, accessories, and components.
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Be accompanied by an order number or other proof of purchase.
Items showing damage caused by improper use or unauthorized modification may not qualify for a standard preference-based return.
3. Non-Returnable Items and Exceptions
Certain products may be excluded from preference-based returns where permitted by law, such as:
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Personalized or customized products.
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Perishable goods.
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Items with hygiene or safety restrictions where the applicable return conditions have been clearly disclosed.
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Other items specifically identified as non-returnable before purchase.
These exceptions do not remove statutory rights or remedies relating to damaged, defective, incorrect, or misdescribed products.
4. How to Request a Return
To request a return, email service@virelinxx.com and include:
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Your order number.
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The product you would like to return.
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The reason for your request.
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Photographs or videos, where relevant to a product issue.
Our support team will review the request and provide return instructions when applicable.
Please do not return products without obtaining the appropriate return instructions.
5. Return Shipping Address
The return warehouse address may differ from our registered business address.
Do not send returned products directly to our registered business address unless our support team specifically instructs you to do so.
After your return request is reviewed and authorized, our customer service team will provide the appropriate return destination and instructions.
6. Return Shipping Costs
Preference-Based Returns
For returns due to personal preference, ordering an incorrect option, or changing your mind, the customer is generally responsible for return shipping costs.
Damaged, Defective, or Incorrect Items
If a product arrives damaged, defective, incorrect, or materially different from its description, we will provide an appropriate remedy without additional cost to the customer.
Depending on the circumstances, this may include a replacement, a refund, or a prepaid or otherwise covered return arrangement.
7. Refund Processing
After the returned item arrives at the designated return facility, it will be reviewed for eligibility.
Approved refunds are issued to the original payment method within 5–10 business days after the return has been received and inspected.
The time required for funds to appear in your account may vary depending on your bank or payment provider.
8. Refund Amounts
For an eligible full return, the refund will generally cover the amount paid for the returned product.
Original shipping charges for preference-based returns may be nonrefundable where disclosed and permitted by law.
Where a refund results from our error, a defective product, or another circumstance requiring a remedy under applicable law, appropriate original delivery charges will also be addressed.
9. Exchanges and Replacements
If you receive an incorrect or defective product, please contact us with relevant details.
We will review the circumstances and determine whether a replacement, refund, or other appropriate solution is available.
For preference-based exchanges, return shipping or new delivery charges may apply if disclosed and permitted.
10. Order Cancellations
Customers may request cancellation before an order is dispatched.
Please email service@virelinxx.com as soon as possible with your order number.
If the order has not yet shipped and cancellation is successfully processed, the payment will be refunded to the original payment method.
Once an order has shipped, it may no longer be possible to cancel the shipment. Eligible items may be returned following delivery under this policy.
We do not impose a separate cancellation penalty for eligible pre-shipment cancellations.
11. Missing, Damaged, or Incorrect Deliveries
If your shipment is missing, arrives damaged, or contains the wrong product, please contact us with your order number and a description of the issue.
We may request reasonable supporting information to investigate and resolve the matter.
A carrier tracking status marked "Delivered" does not automatically prevent us from reviewing a missing-package claim.
12. Consumer Rights
Nothing in this policy is intended to exclude or limit rights or remedies that cannot legally be restricted under applicable consumer protection laws.
13. Contact Information
Brand: Virelinxx
Legal Company Name: Liyang Jingcheng Trading Co., Ltd.
Email: service@virelinxx.com
Phone: +86 519 8722 8886
Registered Business Address:
Room 101, No. 4 Longxing Road, Zhuze Town, Liyang, Changzhou, Jiangsu Province, China