Contact Us

We're Here to Help

Thank you for shopping with Virelinxx.

Whether you have a question about a product, need assistance with an existing order, or would like information about shipping, returns, or refunds, our customer support team is here to help.

Customer Support

Email: service@virelinxx.com

Phone: +86 519 8722 8886

When contacting us about an order, please include your order number and the email address used at checkout so we can identify your purchase.

For damaged, defective, or incorrect items, please also provide a brief description of the issue and relevant photographs when available.

Order Assistance

You may contact us regarding:

  • Product specifications and availability.

  • Order confirmation and payment questions.

  • Shipping updates and tracking information.

  • Delivery delays or missing packages.

  • Order changes and cancellation requests.

  • Product-related concerns.

  • Return, exchange, and refund requests.

Our team will review your inquiry and provide the appropriate next steps.

Business Information

Brand Name: Virelinxx

Legal Company Name: Liyang Jingcheng Trading Co., Ltd.

Registered Business Address:
Room 101, No. 4 Longxing Road, Zhuze Town, Liyang, Changzhou, Jiangsu Province, China

Customer Support Email: service@virelinxx.com

Customer Service Phone: +86 519 8722 8886

Website: virelinxx.com

Returns and Shipping Questions

Before sending a product back, please contact our customer support team for instructions.

Our registered business address is not automatically a return processing facility. Authorized returns must be sent to the address provided by our support team after your request has been reviewed.

For additional information, please refer to our Shipping Policy and Return & Refund Policy.

We appreciate your trust in Virelinxx and welcome your questions and feedback.