Privacy Policy

Effective Date: October 10, 2026

This Privacy Policy describes how Virelinxx collects, uses, processes, discloses, and protects personal information when customers visit our website, place orders, or communicate with us.

Virelinxx is owned and operated by Liyang Jingcheng Trading Co., Ltd. ("we," "us," or "our").

We respect your privacy and aim to handle personal information responsibly and transparently.

1. Information We Collect

Depending on your interactions with our website, we may collect the following information:

Personal and Contact Information

  • Full name.

  • Email address.

  • Telephone number.

  • Billing and delivery addresses.

  • Information included in customer support communications.

Order and Transaction Information

  • Products purchased.

  • Order numbers and purchase dates.

  • Purchase amounts and payment status.

  • Shipping, tracking, return, and refund details.

Technical and Usage Information

  • IP address.

  • Browser and device information.

  • Website interactions.

  • Cookies and similar technologies.

  • Information regarding pages visited and shopping activity.

Payment information may be processed by third-party payment providers. We do not require customers to send complete payment card details through ordinary customer support emails.

2. How We Use Personal Information

We may use personal information to:

  • Process orders and payments.

  • Arrange delivery and fulfillment.

  • Send order confirmations and tracking information.

  • Respond to customer inquiries.

  • Manage returns, replacements, and refunds.

  • Maintain website functionality and security.

  • Detect and prevent fraud or misuse.

  • Understand and improve our services.

  • Comply with applicable legal obligations.

  • Send marketing communications where permitted by law and applicable preferences.

3. Cookies and Similar Technologies

Our website may use cookies and comparable technologies to support shopping cart functions, maintain website performance, understand customer interactions, and provide relevant website experiences.

Some cookies may be necessary for website operation. Other technologies may be subject to consent or opt-out requirements, depending on applicable law.

You may be able to adjust cookie preferences through your browser or website privacy controls, where available.

4. Sharing Personal Information

We may disclose relevant personal information to service providers who help operate our business, including:

  • E-commerce platform providers.

  • Payment processors.

  • Shipping carriers and fulfillment partners.

  • Website hosting and technical service providers.

  • Customer support providers.

  • Analytics and marketing providers, where applicable.

We share information as reasonably necessary for the relevant services and subject to applicable legal requirements.

We may also disclose information when required by law, to protect legal rights, or in connection with a legitimate business restructuring or transfer.

5. International Data Processing

As we operate from China and may serve customers in other countries, personal information may be processed or accessed across national borders.

Where required by applicable law, we take appropriate steps to protect personal information transferred internationally.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, including order processing, customer service, recordkeeping, fraud prevention, dispute resolution, and legal compliance.

Retention periods may vary according to the type of information and applicable legal obligations.

7. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, or disclosure.

No internet transmission or data storage system can be guaranteed completely secure.

8. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have rights to:

  • Request access to personal information.

  • Correct inaccurate information.

  • Request deletion of eligible personal information.

  • Object to or restrict certain processing.

  • Withdraw consent where processing relies on consent.

  • Opt out of certain marketing or advertising practices.

These rights may be subject to legal exceptions and verification requirements.

To submit a privacy request, contact service@virelinxx.com.

9. Marketing Communications

Where permitted, we may send information about products, promotions, or store updates.

You may unsubscribe from promotional emails using the unsubscribe option provided in those messages or by contacting us.

Transactional communications, such as order confirmations, may still be sent when necessary.

10. Children's Privacy

Our website is intended for general consumers and is not directed toward children.

We do not knowingly collect personal information from children in violation of applicable privacy laws.

If you believe a child has provided personal information improperly, please contact us.

11. Third-Party Websites

Our website may contain links to external websites or services.

We are not responsible for the privacy practices of independent third parties. We encourage customers to review their privacy notices.

12. Changes to This Policy

We may revise this Privacy Policy to reflect business changes, legal requirements, or updated data practices.

The effective date at the top of this page will indicate when the current version became effective.

13. Contact Information

For questions or requests relating to this Privacy Policy, contact:

Legal Company Name: Liyang Jingcheng Trading Co., Ltd.

Brand: Virelinxx

Email: service@virelinxx.com

Phone: +86 519 8722 8886

Registered Business Address:
Room 101, No. 4 Longxing Road, Zhuze Town, Liyang, Changzhou, Jiangsu Province, China

Website: virelinxx.com