Shipping Policy

Effective Date: October 10, 2026

Thank you for choosing Virelinxx.

This Shipping Policy explains how we process orders, arrange delivery, calculate shipping charges, and assist customers with delivery-related concerns.

Virelinxx is owned and operated by Liyang Jingcheng Trading Co., Ltd.

1. Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Order processing may include payment verification, inventory confirmation, product preparation, packaging, and shipment arrangements.

Processing estimates exclude weekends and applicable public holidays.

Unusually high order volumes, product availability issues, or other unexpected circumstances may extend processing times.

2. Estimated Shipping Time

Estimated standard delivery time is generally:

7–15 business days after dispatch.

This estimate is separate from order processing time.

Delivery times may vary depending on:

• Shipping destination.

• Carrier schedules and operations.

• Customs or import procedures.

• Weather conditions.

• Public holidays.

• Other circumstances affecting transportation.

Delivery estimates are provided for guidance and are not guaranteed arrival dates.

3. Shipping Fees

Shipping fees are calculated and displayed at checkout based on the customer's shipping destination and available delivery methods.

Customers can review applicable shipping charges before confirming payment.

Any available free-shipping promotion or shipping discount will be identified during the shopping or checkout process.

4. Shipping Origin and Fulfillment

Orders may be fulfilled from our own facilities or partner fulfillment locations, depending on inventory availability, product selection, and shipping destination.

Products may be shipped internationally, and the shipping origin may differ between orders.

We do not guarantee domestic fulfillment or shipping from a local warehouse unless explicitly stated for a particular order.

5. Order Confirmation

After a successful purchase, an order confirmation will be sent to the email address provided at checkout.

Please review your order details, including the products purchased and shipping address.

If corrections are necessary, contact our customer support team promptly.

6. Shipping Confirmation and Tracking

After dispatch, customers will receive a shipping confirmation email containing available tracking details.

Tracking information may not become active immediately and can take time to update through the carrier's system.

If you cannot locate your shipping confirmation or tracking information, contact our support team.

7. Incorrect or Incomplete Addresses

Customers should provide accurate and complete shipping information.

If you notice an error before dispatch, please contact us immediately so we can assess whether the address can be corrected.

If a package cannot be delivered because of an incorrect address, our support team will review the available options, including redelivery, address correction, or return handling.

Additional charges arising solely from customer-provided address errors may apply when reasonably incurred and disclosed, subject to applicable law.

8. Delayed Shipments

If your shipment experiences a significant delay, please contact service@virelinxx.com with your order number.

We will review the available carrier information and assist with appropriate next steps.

Where necessary, we may contact the relevant shipping provider to investigate the delay.

9. Lost or Missing Packages

If your tracking information has not updated for an extended period or your package appears to be lost, please contact customer support.

We will investigate the available delivery information and assess an appropriate resolution.

A package being marked as delivered does not automatically disqualify a customer from requesting assistance.

Where we are responsible for a failed delivery, we will provide an appropriate remedy in accordance with applicable law.

10. Damaged Packages

If your order arrives damaged, please contact us with your order number and photographs of the package or affected items, where available.

We will review the situation and provide an appropriate solution, which may include replacement, refund, or other assistance.

11. Customs and Import Charges

For international shipments, customs duties, import taxes, or other government-imposed charges may apply depending on the destination.

Where these charges are not included in the price or checkout total, responsibility for them will be disclosed as required by applicable law.

Customers should review any import-related information shown during checkout.

12. Contact Information

For order tracking, delivery delays, missing packages, or shipping questions:

Email: service@virelinxx.com

Phone: +86 519 8722 8886

Legal Company Name: Liyang Jingcheng Trading Co., Ltd.

Registered Business Address:
Room 101, No. 4 Longxing Road, Zhuze Town, Liyang, Changzhou, Jiangsu Province, China

Website: virelinxx.com